Overview: A region on the cutting edge of digital payments 

Latin America is undergoing a financial transformation, with noncash payments more than doubling between 2021 and 2023, and financial inclusion rising from 30-50% in 2019 to 73% in 2021 (McKinsey). As consumers embrace mobile banking and real-time transactions at an unprecedented rate, financial institutions must modernize to keep pace. 

Recognizing this shift, a major Latin American payments processor sought to upgrade its aging infrastructure to meet rising customer expectations and regulatory demands. By partnering with Volante Technologies, the company enhanced real-time payments, streamlined operations, and built a future-ready payments ecosystem. 

Challenges

As a leading national clearing house in the region, they serve millions of retail and corporate customers across multiple markets. The processor handles 95% of the payments in Latin America, including over 27 million monthly transactions as of early 2022. As digital financial inclusion expands, that number was expected to more than double, surpassing 35 million transactions monthly.  

However, its payments infrastructure was struggling to keep up with demand. 

For years, the company relied on outdated systems that slowed transactions and made scaling difficult. Compliance with new regulations—such as ISO 20022 and regional instant payment mandates—required significant manual effort. At the same time, customers expected instant transactions across online banking and mobile wallets. To remain competitive, the processor needed a modern, scalable solution. 

How Volante helped

To address these challenges, the payments processor adopted Volante Technologies’ cloud-native payments processing platform. Rather than overhauling its entire system, it evolved to a centralized, real-time payments infrastructure that streamlined operations and improved efficiency. 

With Volante’s solution, the company: 

• Enabled real-time payments – Transactions that once took minutes or hours were now completed in seconds. 
• Simplified regulatory compliance – Built-in support for ISO 20022 and regional mandates eliminated the need for manual adjustments. 
• Gained scalability and security – The cloud-native platform provided flexibility to grow and enhanced security without costly hardware upgrades. 

This Latin America clearing house opted for the Volante Payments Platform because of its superior cloud-native, low-code architecture, rich functionality, and ease of integration with our cloud-resident middle and back-office functions. Volante provided them with a solid foundation to deliver on their strategy and roll out our customer-centric new business model. 

Results achieved

The impact was immediate, reflecting higher adoption and improved customer experience. Transactions processed faster, operational costs decreased, and regulatory compliance became more efficient. 

With a modern payments infrastructure in place, the bank is now positioned to expand its digital services, introduce new real-time payment features, and strengthen security measures to meet evolving customer expectations. 

Leading the future of payments innovation in Latin America

This transformation is part of a larger shift across the Latin American region. As digital payments continue to evolve, banks and payments providers that invest in modernization will maintain a competitive edge. 

By leveraging Volante’s cloud-native payments technology, this company has not only addressed current industry demands but has also laid the foundation for long-term growth and innovation. Equipped with a scalable and future-ready system, it is now poised to lead in the ever-changing financial landscape.